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Customer Service

Customer Service
S.No. Particulars Charges

1 Cheque Book Issuance Against Lost Cheque Book
Explicabo Adipisici Quis labore lorem es Qui non repellendus
2. Saving Account NPR 200 (for 10 leaves)
1. Current Account NPR 400 (for 20 leaves)

2 Charge for Uncollected Cheque Book
(if not collected within 3 months)
1. Current Account NPR 400
2. Saving Account NPR 200

3 VISA Card and/or Cheque Book(s) not Returned on Closure of Account
1. Current Account NPR 400
2. Saving Account NPR 200

4 On Return of Unused Cheque Leafs on Closure of Account
1. Current Account NPR 10 per leaf
2. Saving Account NPR 10 per leaf

5 Cheque Return Due to Insufficient Balance (to be deducted from a/c holder's a/c)
1. Current Account NPR 400
2. Saving Account NPR 200

6 Stop Payment Charges
Stop Payment Charges for NBL Cheque Free

7 Record Retrieval Charges (attested copy)
1. Up to 3 years NPR 200 per transaction
2. Above 3 years NPR 500 per transaction

8 Standing Instruction
Per Annum NPR 250 per instruction

9 Customer's A/c Statement Issue
1. Call and Current account (Monthly) & Saving account (Quarterly) Free
2. Statement to be provided 2nd or more times
i. Current Account First 10 pages NPR 250 then NPR 10 per pages
ii. Saving Account NPR 100

10 Insufficient Minimum Balance
Insufficient Minimum Balance Free

11 Account Closure Fee
Account Closure Fee Free

12 Activation of Dormant Account
Activation of Dormant Account Free

13 CCTV Footage Retrieval Charge
1. Only view NPR 200
2. Footage per request NPR 1,000

14 Balance Certificate Issuance
Balance Certificate Issuance Free

15 FCY Cash Transactions
1.15.1. FCY Cash (Buy)
1. Denomination below 50 0.50% on amount equivalent to NPR in buying rate
2. Denomination 50 and above No Service Charge
1.15.2. FCY Cash Deposit
1. Denomination below 50 0.50% on amount equivalent to NPR in buying rate
2. Denomination 50 and above No Service Charge
1.15.3. FCY Cash (Sale) No Service Charge

16 ABBS Charges
ABBS Charges Free

17 Use of NOTEKOSH by Member Banks of Bankers Association
1. For deposit in our Notekosh 0.04%
2. For withdrawl from our Notekosh 0.02%

18 Internet Banking
1.19.1. Corporate Customer
1. Registry charge Free
2. Annual renewal charge NPR 300
3. Password regeneration charge NPR 50
1.19.2. Others
1. Registry charge Free
2. Annual renewal charge NPR 250
3. Password regeneration charge NPR 25

Other Service charge